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Operations

Maintenance Request Tracking

Log repair issues with a category and priority, and let managers see them in one list and mark them resolved when the job's done.

Request logging
Priority levels
Categories
Resolved tracking
Maintenance — All Locations
Leaking tap — kitchen sink
Plumbing · High
Pending
Flickering lights — dining area
Electrical · Medium
Pending
Coolroom fan rattling
Equipment · Low
Resolved
2 pending · 1 resolvedNew request
How to

Submitting and managing maintenance requests

Walk through the full lifecycle of a maintenance request — from submission to resolution.

1

Log a maintenance issue

From the Maintenance section, click 'New request'. Give it a title and a short description of what needs fixing. Staff and managers can log issues directly from the mobile app.

New Maintenance Request
Log an issue
Title
Leaking tap — kitchen sink
Description
Kitchen sink tap is leaking steadily. Bucket placed underneath. Needs a plumber soon.
2

Set priority and category

Choose a priority level — Low, Medium, or High — and a category like Equipment, Plumbing, or Electrical. This helps managers see what matters most at a glance.

Priority & Category
Priority
Low
Medium
High
Category
Equipment
Plumbing
Electrical
Fixtures
Cleaning
Other
3

It shows up in the manager's list

Once logged, the request appears in the maintenance list managers can see — with its category, priority, and current status — so nothing slips through the cracks.

Maintenance — All Requests
Leaking tap — kitchen sink
Plumbing · High
Pending
Flickering lights — dining area
Electrical · Medium
Pending
Coolroom fan rattling
Equipment · Low
Resolved
4

Mark it resolved when it's done

A request starts as Pending. Once the issue has been sorted, a manager marks it Resolved — keeping the list focused on what still needs attention.

Request Status
1
Pending
Resolved
Coolroom fan rattling — marked resolved by a manager.
Tips

Get the most from maintenance requests

Keep your venues in top shape with these best practices.

Write clear titles
Give each request a specific title like "Leaking tap — kitchen sink" rather than just "Plumbing". The clearer the title, the quicker it gets actioned.
Pick the right category
Use Equipment, Plumbing, Electrical, Fixtures, Cleaning, or Other so similar issues group together and managers can scan the list at a glance.
Use priorities wisely
Reserve "High" for the things that genuinely can't wait — leaks, electrical faults, broken equipment. Overusing it makes it less useful.
Let staff log issues
Anyone on the floor can log a maintenance issue from the mobile app. The sooner it's on the list, the sooner it gets sorted.
Add detail in the description
A few extra words in the description — what's wrong, where, how bad — saves a back-and-forth before anyone can fix it.
Keep the list clean
Mark requests Resolved as soon as the job's done so the list always reflects what still needs attention.
Related

Up next

Explore other features that help keep your operations running smoothly.

Incident Reporting
Log and resolve workplace incidents
Checklists
Daily opening and closing task lists
Stock Management
Track inventory and place orders
FAQ

Common questions

How do I log a maintenance issue?+
Tap 'New request', give it a title, pick a category (Equipment, Plumbing, Electrical, Fixtures, Cleaning, or Other), set a priority (Low, Medium, or High), add a description, and submit.
Can I track repair progress?+
Yes. A request starts as Pending and appears in a list managers can see. When the issue has been sorted, a manager marks it Resolved.

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